FAQ

Orders are processed within 24-48 hours on business days.

We can help you modify or cancel your order before it ships — just contact our customer care team as soon as possible. Once it's shipped, you can still return it for a full refund after you receive it. See our Return Policies for details.

Yes, we do. Reach out to our customer care team and we'll sort you out with a bulk price.

Standard delivery takes 2–4 working days within USA after your order ships. FREE Shipping on all US orders.

We use reputable courier services across USA. If you choose a PostNet delivery, please provide your nearest PostNet branch. If using door-to-door courier, include your full street address and apartment number. We do not deliver to P.O. Box addresses.

First check your mailbox and with your neighbours — it may have been signed for on your behalf. If you still can't find it, contact the courier with your tracking number, then reach out to us if it's still unresolved.

Yes. Every unit and bundle is 100% virgin human hair — Indian, Malaysian, and Mongolian grades. No blends, no synthetic. You can straighten, curl, and dye it just like your own.

Our hair is 100% chemical-free. You might notice a faint shampoo scent from the production wash, but there's no chemical or synthetic odour. After your first wash, any light scent is gone.

Yes — it's virgin human hair, so you can dye it, flat-iron it, or curl it. Keep your heat tools under 150°C to protect the hair. If you straighten wavy or curly texture, the pattern will bounce back after washing.

A few short loose strands may come out the first time you comb or wash — that's normal and stops quickly. The wefts are double machine-stitched to prevent real shedding. If you cut the weft to adjust volume, seal the cut edge to keep it secure. Treat it gently, like your own hair.

Tangling usually comes from dryness, product build-up, salt water, or not detangling regularly. Wash and condition at least once a week, use a leave-in conditioner or a few drops of argan oil, and gently comb through daily. Our hair has been worn in Joburg wind and Durban humidity without tangling issues.

With proper care — conditioning 2–3 times a week and treating it like your own — our hair lasts 12 months or longer. Many customers reinstall theirs multiple times.

Treat our hair the way you'd treat your own. Use a good quality shampoo and conditioner — Pantene works great. For daily care, a few drops of argan oil, olive oil, or a light leave-in conditioner keeps it soft and manageable.

We accept Visa, Mastercard, American Express, and EFT through Payfast. If you're having trouble paying online, message our customer care team — we can also assist with manual EFT or deposit.

Yes. All payments are processed through secure, encrypted gateways. Your card details are never stored on our servers.

You've got 30 days from purchase to return an item, as long as it's in its original condition with all tags attached. Delivery fees are non-refundable unless the item arrived faulty or wasn't what you ordered. For full details, check our Return Policies page.

Contact our customer care team and we'll give you the return address. Post the item back to us, and once we receive and inspect it, your refund will be processed to your original payment method.